SHARJAH, sixteenth September, 2022 (WAM) — Sharjah Airport has acquired recognition beneath ACI’s Airports Buyer Expertise Accreditation Programme, securing its main place amongst eight prime airports within the Center East that possess this accreditation.
Ali Salim Al Midfa, Chairman of the Sharjah Worldwide Airport Authority, acquired the award through the Buyer Expertise International Summit, which was sponsored by the Airports Council Worldwide (ACI) and held in Kraków, Poland. The airport additionally acquired the award for ‘Greatest Airport’ in offering distinguished service to prospects within the Center East within the 5 to fifteen million passengers per yr class, which was introduced in March 2022.
The airport acquired this accreditation after assembly the necessities for the primary stage of the programme, which is designed to supply a complete overview of airport buyer expertise administration.
Reiterating the authority’s dedication to offering travellers a protected and easy journey expertise, Al Midfa stated, “We prioritise the shopper expertise in the entire airport’s operations and duties as we put their satisfaction on the coronary heart of all our plans and targets. The airport affords communication channels with passengers to search out out their necessities and expectations, after which commonly evaluates their expertise by gauging their diploma of satisfaction.”
He added, “We welcome the certification as an endorsement of Sharjah Airport’s dedication to offer the best requirements of high quality and luxurious consistent with our strategic targets to boost buyer expertise.”
This endorsement is a testomony to the thorough system Sharjah Airport maintains to ensure buyer satisfaction, along with its quite a few initiatives. It goals to extend buyer participation by presenting their strategies, expectations, and initiatives to enact change or implement an progressive concept that they really feel is essential to the airport’s operations.
The airport supplies a number of progressive companies to prospects, together with self-service journey, good gates, and good info desk, to boost their total experiences. Moreover, the airport additionally made accessible varied platforms for searching for strategies, complaints, and buyer suggestions, together with via surveys, e-mails and smartphone app.