Frequent flight cancelations. Crowded terminals. An absence of parking. Costly airport meals (if yow will discover an open restaurant). It’s been a tough 12 months for airport vacationers, an annual airport satisfaction survey concludes.
The J.D. Energy 2022 North America Airport Satisfaction Examine says vacationers are much less glad with their airport experiences this 12 months than they had been in 2021. Total buyer satisfaction is down 25 factors primarily based on a 1,000-point scale.
“The mix of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on every part from jet gas to a bottle of water have created a situation by which airports are extraordinarily crowded and passengers are more and more annoyed—and it’s more likely to proceed by means of 2023,” Michael Taylor, journey intelligence lead at J.D. Energy, stated in a ready assertion.
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“In some methods, it is a return to regular as bigger crowds at airports are inclined to make vacationers extra frazzled, however in circumstances the place parking heaps are over capability, gates are standing-room solely and eating places and bars are usually not even open to supply some reprieve, it’s clear that elevated capability in airports can’t come quickly sufficient.”
Vacationers test in for his or her flights at LAX at Delta Airways, Terminal 2 at LAX Friday, Might 28, 2021. (Allen J. Schaben / Los Angeles Occasions through Getty Pictures)
Greater than half of vacationers who participated within the survey stated airports had been severely or reasonably crowded, whereas 24% stated they skipped shopping for meals or drink at airports as a result of it was too costly. But it surely’s not all unhealthy information for airports: Some fared much better than others in buyer satisfaction.
The worldwide information and analytics firm ranks airports in three classes: mega airports (33 million or extra passengers per 12 months), giant airports (these with 10 to 32.9 million passengers per 12 months) and medium airports (4.5 to 9.9 million passengers per 12 months).
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Researchers base their scores (on a 1,000-point scale) on six components: terminal amenities; airport arrival/departure; baggage declare; safety test; check-in/baggage test, and meals, beverage and retail.
Greatest and worst ‘mega’ airports in North America
Minneapolis-Saint Paul Worldwide Airport in Minnesota topped the checklist of finest airports with a rating of 800 primarily based on buyer satisfaction. San Francisco Worldwide Airport and Detroit Metropolitan Wayne County weren’t far behind, with scores of 796 and 791, respectively.
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LAX in Los Angeles, O’Hare in Chicago and Newark Liberty Worldwide Airport in New Jersey fared the worst.
Greatest and worst giant airports
Tampa Worldwide Airport in Florida was ranked as one of the best giant airport in North America primarily based on buyer satisfaction. With a rating of 846, Tampa got here in forward of John Wayne Airport in Orange County, California, and Dallas Love Area in Texas. These airports had satisfaction scores of 826 and 825, respectively.
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Airports in Philadelphia, Pennsylvania, Honolulu, Hawaii, and Kansas Metropolis, Missouri, ranked final within the survey.
Greatest and worst medium-sized airports
Indianapolis Worldwide Airport in Indiana ranked first within the medium-sized airport class with a rating of 842, however two of the highest 4 are in Florida. Pittsburgh Worldwide Airport in Pennsylvania and Jacksonville Worldwide Airport ranked second and third, respectively, with scores of 842 and 839.
Kahului Airport on the Hawaiian island of Maui and Hollywood Burbank Airport in California got here in final primarily based on buyer satisfaction.
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The examine contains 26,529 surveys from U.S. or Canadian residents who traveled by means of at the least one U.S. or Canada airport prior to now 30 days. Information was collected from August 2021 by means of July 2022.