Frequent flight cancelations. Crowded terminals. A scarcity of parking. Costly airport meals (if you will discover an open restaurant). It’s been a tough 12 months for airport vacationers, an annual airport satisfaction survey concludes.
The J.D. Energy 2022 North America Airport Satisfaction Research says vacationers are much less happy with their airport experiences this 12 months than they have been in 2021. General buyer satisfaction is down 25 factors based mostly on a 1,000-point scale.
“The mix of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on every part from jet gas to a bottle of water have created a situation through which airports are extraordinarily crowded and passengers are more and more pissed off—and it’s prone to proceed by 2023,” Michael Taylor, journey intelligence lead at J.D. Energy, mentioned in a ready assertion.
“In some methods, this can be a return to regular as bigger crowds at airports are inclined to make vacationers extra frazzled, however in instances the place parking tons are over capability, gates are standing-room solely and eating places and bars should not even open to supply some reprieve, it’s clear that elevated capability in airports can’t come quickly sufficient.”
Vacationers examine in for his or her flights at LAX at Delta Airways, Terminal 2 at LAX Friday, Might 28, 2021. (Allen J. Schaben / Los Angeles Instances through Getty Photos)
Greater than half of vacationers who participated within the survey mentioned airports have been severely or reasonably crowded, whereas 24% mentioned they skipped shopping for meals or drink at airports as a result of it was too costly. Nevertheless it’s not all dangerous information for airports: Some fared much better than others in buyer satisfaction.
The worldwide information and analytics firm ranks airports in three classes: mega airports (33 million or extra passengers per 12 months), massive airports (these with 10 to 32.9 million passengers per 12 months) and medium airports (4.5 to 9.9 million passengers per 12 months).
Researchers base their scores (on a 1,000-point scale) on six components: terminal amenities; airport arrival/departure; baggage declare; safety examine; check-in/baggage examine, and meals, beverage and retail.
Finest and worst ‘mega’ airports in North America
Minneapolis-Saint Paul Worldwide Airport in Minnesota topped the listing of greatest airports with a rating of 800 based mostly on buyer satisfaction. San Francisco Worldwide Airport and Detroit Metropolitan Wayne County weren’t far behind, with scores of 796 and 791, respectively.
Finest and worst massive airports
Tampa Worldwide Airport in Florida was ranked as the most effective massive airport in North America based mostly on buyer satisfaction. With a rating of 846, Tampa got here in forward of John Wayne Airport in Orange County, California, and Dallas Love Subject in Texas. These airports had satisfaction scores of 826 and 825, respectively.
Airports in Philadelphia, Pennsylvania, Honolulu, Hawaii, and Kansas Metropolis, Missouri, ranked final within the survey.
Finest and worst medium-sized airports
Indianapolis Worldwide Airport in Indiana ranked first within the medium-sized airport class with a rating of 842, however two of the highest 4 are in Florida. Pittsburgh Worldwide Airport in Pennsylvania and Jacksonville Worldwide Airport ranked second and third, respectively, with scores of 842 and 839.
Kahului Airport on the Hawaiian island of Maui and Hollywood Burbank Airport in California got here in final based mostly on buyer satisfaction.
The research consists of 26,529 surveys from U.S. or Canadian residents who traveled by at the very least one U.S. or Canada airport prior to now 30 days. Information was collected from August 2021 by July 2022.